SOLAR PANEL - WELCOME MEETING for Solar Panel install

We had our meeting with Caroline from Solar Bear and with Kevin the Regional Director at Solar Bear and they went over and confirmed the information we had and answered our questions. 

Here is how the meeting went. 

Caroline introduced herself and gave us her phone number. she then went over some standard disclaimers and let us know that if we did "not" produce enough power then we could have a small bill even though we have Solar. She also said that the system was sized based on our avg KWh usage and that it is at 16KWh.

    - This was not new to us since we already discussed this with our Kevin and we actually increased our size from 13KWh to 16KWh to cover the potential increase power because we are having a Swimming Pool put in. 

Caroline then asked if we understood our power bill that there is a connection charge and that during the switch over we may have overlapping bills from DUKE and from SUNLIGHT the finance company. 

She then confirmed our names, address and phone numbers. Then it was our turn to ask the questions I had written down. 

1.      1. Are there holes Drilled in the ROOF….what kind of impact does that have on our roof warranty? 

a.      We were told we had a 10 year no leak warranty added to the roof.

ANSWER: YES, there are supports that are installed in places on RAFTERS and they are installed so there is no potential for leaks since they are sealed and SOLAR BEAR is a Licensed Roofing Company as well

2.     2. Can you provide us with Details of what the Insurance policy for the $1,000,000 liability looks like (coverages and exact policy type)?

a.      Can you Recommend a company that we should go through?

b.      Can you allow us to contact another customer to ask how they handled the $1,000,000 liability insurance coverage that DUKE will require?

ANSWER: YES. they gave us the name of a Company that we can get the 1,000,000 Homeowners General Liability insurance through Gave us a Phone number and e-mail

3.      3. How many Hours of Sunlight does the Panels need to generate full capacity. (16KW) – 

A                      ANSWER: 4-6 hrs depending of time of year.

4.       4. Elements that go bad and maintenance long term?

a.      How long does an inverter last (heard it was 25 years) and they cost about $5000

 ANSWER:  You have an Inphase - microinverter system. 

 ANSWER:  You also have access to the APP to see production so you will know if there is something not functioning in the system. Duke has to monitor this also to determine your credit for putting power back into the system

ANSWER: also you have a 5 Year Wash clean annual contract, but after need to do wash clean annually, or you can setup a new contract.

5.       5. Can we have all the documents about warranty? 

                            ANSWER: yes but also Solar Bear is in Partnership with Owens corning and we have our own Roofing License. In addition to SILFAB has a 25 year Product. Inclusive of labor

6.      

7.       6. Can we walk through all of the next steps?

                         ANSWER:  

a.      Welcome meeting

b.      Engineer Site Survey - Entry Survey

c.      Layout Design for Permitting Completed.

d.      Engineer Approval of permit

e.      Layout Design Permit Submitted

f.       Permit Approved

g.      Schedule for Install

h.      Install Day

i.       HV Connecting panels to Inverter.

j.       Permit Inspection

k.      Interconnection Setup….need declaration

l.       Duke Inspection (60 days)

m.    Duke Cutover/Panel turn on

n.      Once Swapped call solar bear – Exit they walk through the system.

So that was our questions which they answered and ALSO they gave us a very rough estimate of end of September to be installed barring any delays in Permitting.